Human Rights Legal Support Centre

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About Us




(Intake Unit – Telephone Services)

This position would be attractive to legal clinic intake staff, paralegals and legal workers with a social justice background who have or want to gain experience with anti-discrimination law. The purpose of this position is to provide legal information and advice over the telephone to individuals who have experienced discrimination and need assistance in filing an application with the Human Rights Tribunal of Ontario (HRTO).

We are offering this position as a 4-5 month full time contract or secondment opportunity, with possible extension. The general salary range for this position is $44,000 - $55,000. This position is located in Toronto and will report to the Manger, Client Services – Intake. This position is part of the OPSEU Bargaining Unit and is not open to lawyers. General hours of work for this position are 9:00 a.m. – 5:00 p.m., Monday through Friday.



  • Familiarity with Ontario human rights legislation (Human Rights Code) and/or other social justice legislation such as employment standards, landlord/tenant, workers’ compensation.
  • Experience in providing summary advice including legal assistance; experience in providing advice by telephone is an asset.
  • Sound interviewing, listening, explaining and counseling / representation skills.
  • Effective ability to communicate clearly and sensitively with diverse members of the public seeking legal assistance, verbally and in writing; ability to interpret and communicate human rights legislation.
  • Skills in defusing crisis situations.
  • Excellent knowledge of community resources.
  • Legal drafting skills.
  • Ability to record detailed information and prepare summaries in a high paced environment.
  • Client service focus, good judgment, and respect for confidentiality.
  • Good organizational skills, initiative, results oriented and capacity to work independently and perform well as a team member.
  • Second language proficiency, including French, will be an asset for this position.
  • Computer skills including Microsoft Office Word, Outlook and experience in using a case management or data base system.
  • Ability to work collaboratively and respectfully in a diverse workplace, including awareness of and sensitivity to cultural, racial, ethnic, gender, age and disability-related issues that may arise in the workplace and in serving diverse communities.
  • Commitment to applying the principles of cultural competence in performing the job responsibilities of this position including recognition of the need to deliver services to the public in a manner that recognizes the unique needs of the diverse communities served by the Human Rights Legal Support Centre.

How to apply:

  1. Applications must be submitted by e-mail to the following address:
  2. Subject line of the e-mail must read: HRA – October 2017
  3. Addressed to the attention of Human Resources
  4. Applications must be submitted as one attachment
  5. In resume form with a covering letter

Application Deadline: October 16, 2017 @ 5:00 p.m.

The Human Rights Legal Support Centre is committed to equity and diversity and welcomes applications from people who are reflective of diverse communities. Accommodation will be provided in accordance with Ontario’s Human Rights Code. Accessible formats of this posting are available upon request.

While we thank all applicants for their interest, only those selected for interview will be contacted.