A woman contacted the Centre a few days before she was to attend an all-day conference put on by a human resources organization. She had requested ASL interpretation and that the interpreters come from an agency of her choice. The conference organizers came back to her saying that they were going to provide CART services (captioning) instead. The CART services would not have enabled her to participate equally at the conference. The Centre contacted the organization and within a day and a half they agreed to pay for the ASL interpretation.