A woman worked as a sales associate for a retailer before she was injured on the job. She went on a 2 month leave and then returned to work with accommodations. After two weeks back on the job, she received a series of written warnings for minor issues such as taking too long to smoke a cigarette. She contested most of the warnings. One week later she was fired.

The company agreed to develop a guideline on accommodation and employees with disabilities which will be distributed to every staff member in every store in Canada, including corporate office, within 6 months.