The Centre represented a woman who had a number of physical disabilities. She had lived in the same building for over 10 years. Shortly after a new owner took over the building, the building manager began swearing at her and harassing her. The harassment explicitly targeted her as a disabled person and a woman.

After a medical emergency in which the tenant was injured in a fall in the stairwell and had to be rushed to the hospital, the owners tried to evict her through the Landlord and Tenant Board. The tenant filed a human rights application on the basis that the landlord was treating her unfairly because of her disabilities.

At the first day of the human rights hearing, the Centre negotiated an agreement that included:

  • Financial compensation for the discrimination;
  • Human rights training for the landlord;
  • Development of a new policy on accommodating tenants with disabilities, to be posted in the building.