Axel Krueger’s need for more accessible prescription information prompted the new plan. Mr. Krueger’s insistence on access to key medical information will benefit prescription users with vision loss across Ontario.

The Centre negotiated a settlement that included:

  • The Ministry of Health and Long Term Care will develop a Trillium Drug Benefit Program policy on accessibility and accommodation.
  • The policy will specifically reference options available to blind and visually impaired customers to receive information relating to their file in several different formats.
  • The policy will include a complaint mechanism and be posted on the Trillium Benefit Program’s website.
  • Staff of the Trillium Drug Benefit Program and any third party operator will undergo training specifically in relation to accessibility needs of the blind and visually impaired.
  • Training will be mandatory for Trillium program call centre operators.