The Centre represented a woman who has multiple disabilities which affect her mobility. She asked her Ontario Disability Support Program (ODSP) worker to accommodate her need to have communication by email as she also has a communication disability. As she continued to have concerns about the way her accommodation request was handled, the Centre negotiated an agreement with the Ministry of Community and Social Services that included:

An individualized accommodation plan with detailed provisions for all her requested accommodations and a clear complaint process.

The Ministry agreed to retain an expert in human rights to review ODSP policies, procedures and training materials, with focus on whether they address communication-related disabilities and whether they contain an appropriate complaints procedure.

The consultant will provide a written report of its findings with recommendations to ensure compliance with the Human Rights Code.