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 Statistics and Open Data

 As part of the HRLSC’s commitment to providing quality services to clients and open and transparent operations, we collect and share information about who and how we help provide legal advice and support to people across Ontario.

The HRLSC records and reports on the quarterly and yearly statistics for its client services.

View open data sets here.

On this page:

2023 – 2024 Statistics

2023 – 2024 Intake by Grounds of Discrimination:

2023-2024 Prohibited Grounds Noted in Intake Calls (Includes only data from November 2023 – March 2024; due to the October 3, 2023, cybersecurity incident, data before November 2023 cannot be retrieved): Disability or Perceived Disability 39%; Race, Colour, Ancestry, Citizenship, Ethnic Origin, Place of Origin, Creed 27%; Sex/Gender (including Pregnancy and Sexual Harassment), Family and Marital Status, Gender Identity and Expression, and Sexual Orientation 14%; Other Grounds: Association, Age, Receipt of Public Assistance, Record of Offence, Reprisal (or threat of Reprisal) 7%; No Grounds Identified 13%.
*Includes Ancestry, Citizenship, Ethnic Origin, Place of Origin, Creed
**Includes Association, Age, Receipt of Public Assistance, Record of Offence, Reprisal (or threat of Reprisal)
***Includes Pregnancy and Sexual Harassment, Family and Marital Status, Gender Identity and Expression, and Sexual Orientation

2023 – 2024 Intake by Social Area:

2023-2024 Social Areas Noted in Intake Calls (includes only data from November 2023 – March 2024; due to the October 3, 2023, cybersecurity incident, data before November 2023 cannot be retrieved.) Employment 58%; Goods, Services or Facilities: 24%; Housing: 10%; Membership (Membership in Union or Professional Association) 1%; No Social Area identified 7%; Contracts 0.3%.

2023 – 2024 Inquiries by Region

2023 – 2024 Client Satisfaction

2022-2023 Client Satisfaction Survey: Very good: 100%

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2022 – 2023 Statistics

2022 – 2023 Intake by Grounds of Discrimination:

Intake - Grounds of Discrimination: Disability: 34%; Race, Colour, Citizenship, Ancestry, Ethnic Origin, Place of Origin: 28%; Sex (Sex/Gender including Sexual Harassment, Sexual Solicitation and Pregnancy) 17%; Other (Association, Creed, Receipt of Public Assistance and Record of Offences, Reprisal or Threat): 6%; Age: 3%; No Ground Identified: 12%.
*Includes Citizenship, Ancestry, Ethnic Origin, Place of Origin
**Includes Association, Creed, Receipt of Public Assistance and Record of Offences, Reprisal or Threat
***Includes Sexual Harassment, Sexual Solicitation, Pregnancy; Family Status; Marital Status; Gender Expression and Identity; and
Sexual Orientation

2022 – 2023 Intake by Social Area:

Intake - By Social Area: Employment: 58%; Goods, Services or Facilities: 23%; Housing: 12%; Memberships and Contracts: 1%; No Social Area identified: 6%.

2022 – 2023 Inquiries by Region

2022 – 2023 Client Satisfaction

2022-2023 Client Satisfaction Survey: Very good: 88%; Good: 9%; Poor: 2%.

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2021 – 2022 Statistics

2021 – 2022 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquiries in 2020-2021. From largest to smallest. Disability: 43%; Race/Colour (note that this section includes ancestry, citizenship, race, colour, ethnic origin and place of origin): 28%; Other (please note that this section includes Association, Creed, Reprisal or Association, Marital Status, Receipt of Public Assistance and Record of Offences): 16%; Gender/Sex (please not this section includes sexual harassment, sexual orientation, gender identification and pregnancy): 13%.

2021 – 2022 Intake by Social Area:

Intake by Social Area in 2020-2021. From highest to lowest identifiable: Employment: 57%; goods, services or facilities: 29%; Housing: membership and contracts: 1%.

2021 – 2022 Inquiries by Region:

Inquiries by Region in 2020-2021. From highest to lowest: Central Ontario: 35%; GTA 28%; Western Ontario: 18%; East Ontario: 13%; Northern Ontario: 6%.

2021 – 2022 Client Satisfaction:

2021-2022 Client Satisfaction Survey: Very good: 81%; Good: 12%; Poor: 6%.

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2020 – 2021 Statistics

2020 – 2021 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquiries in 2020-2021. From largest to smallest. Disability: 35%; Race/Colour (note that this section includes ancestry, race, colour, creed, ethnic origin and place of origin): 28%; Other (please note that this section includes Association, Marital Status, Receipt of Public Assistance and Record of Offences): 14%; Gender/Sex (please not this section includes sexual harassment, sexual orientation, gender identification and pregnancy): 13%; reprisal or threat of reprisal 4%; Family status: 3%; Age: 3%.

2020 – 2021 Intake by Social Area:

Intake by Social Area in 2020-2021. From highest to lowest indentifiable: Employment: 56%; goods, services or facilities: 24%; Housing: 12%; No social area identified: 6%; membership: 1%; contracts: 1%.

2020-2021 Inquiries by Regions:

From highest to lowest: Central Ontario: 34%; GTA 26%; Western Ontario: 18%; East Ontario: 13%; Northern Ontario: 6%; Unknown Region: 2%; Out of Province: 1%.

2020-2021 Client Satisfaction:

2020-2021 Client Satisfaction Survey: Very good: 94%; Good: 6%.

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2019 – 2020 Statistics

2019 – 2020 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquiries in 2019-2020. Disability: 28%; Race/Colour (note that this section includes ancestry, race, colour, ethnic origin and place of origin): 25%; Gender/Sex (please not this section includes sexual harassment, sexual orientation, gender identification and pregnancy): 13%; reprisal or threat of reprisal 9%; Family status: 3%; Other (please note that this section includes all other sections including Association, Marital Status, Receipt of Public Assistance and Record of Offences): 27%;
Note:
*Includes Ancestry, Ethnic Origin and Place of Origin
**Includes “all other grounds” as of 2019 – 2020 under the Code.
***Includes Sexual Harassment, Sexual Orientation, Gender Identity,
Gender Expression and Pregnancy

2019 – 2020 Intake by Social Areas:

Inquiries by Region 2019 – 2020:

From highest to lowest: Central Ontario: 33%; Metro Toronto 28%; South-west Ontario: 17%; East Ontario: 12%; Northern Ontario: 7%; Unknown Region: 3%; Out of Province: 1%.

2019 – 2020 Client Satisfaction :

2019-2020 Client Satisfaction Survey: Very good: 81%; Good: 15%; Poor: 4%.

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2018 – 2019 Statistics

2018 – 2019 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquires Disability: 34%; Race, Colour: 16%; Gender/Sex (includes sexual harassment, sexual orientation, gender identity, gender expression and pregnancy): 14%; Ethnic Origin, Place of Origin: 9%; Ancestry: 4%; Family Status 3%
NOTE: This chart shows the most common grounds of discrimination in our cases and totals 80%. The balance of cases are based on other Code grounds. *Includes: Sexual Harassment, Sexual Orientation, Gender Identity, Gender Expression, and Pregnancy

2018 – 2019 Client Satisfaction:

2018-2019 Client Satisfaction Survey: Very good: 80.39%; Good: 8.9%; Poor: 5.36%; Very Poor: 5.36%.

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2017 – 2018 Statistics

2017 – 2018 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquires Disability: 29%; Gender/Sex (includes sexual harassment, sexual orientation, gender identity, gender expression and pregnancy): 18%; Race, Colour: 15%; Ethnic Origin, Place of Origin: 9%; Ancestry: 5%; Age 5%
NOTE: This chart shows the most common grounds of discrimination in our cases and totals 84%. The balance of cases are based on other Code grounds.
*Includes Sexual Harassment, Sexual Orientation, Gender Identification and Pregnancy

2017 – 2018 Inquiries by Region

Intakes by Region: North: 7%; Central: 35%; East: 12%; GTA: 26%; West: 18%.

2017 – 2018 Client Satisfaction

2017-2018 Client Satisfaction Survey: Very good: 82%; Good: 9%; Poor: 3%; Very Poor: 3%.

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2016 – 2017 Statistics

2016 -2017 Intake by Grounds of Discrimination:

Top 5 Grounds of Discrimination for Inquires Disability: 54%; Race, Colour: 20%; Ethnic Origin, Place of Origin: 14%; Sex/Gender: 7%; Ethnic Origin, Place of Sexual Harassment: 5%.

2016 – 2017 Inquiries by Region

Intakes by Region: North: 7%; Central: 35%; East: 12%; GTA: 26%; West: 18%.

2016 – 2017 Client Satisfaction

Client Satisfaction: Good: 14%; Very Good: 86%; Poor: 0%; Very Poor: 0%.

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2015 – 2016 Statistics

2015 – 2016 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquires Disability: 11,753, 55%; Race, Colour: 4,006, 18%; Sex/Gender: 1,673, 8%; Sexual Harassment: 1,261, 6%; Ethnic Origin, Place of Origin: 2,803, 13%.

2015 – 2016 Inquiries by Region

2015-2016 Intake By Regions: GTA: 25%; East: 12%; Central 38%; West: 18%; North: 7%.

2015 – 2016 Client Satisfaction

Client Satisfaction: Good: 13.8%; Very Good: 83.1%; Poor: 0%; Very Poor: 3.1%

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2014 – 2015 Statistics

2014 – 2015 Intake by Grounds of Discrimination:

Most Common Grounds of Discrimination Inquires Disability: 11,919; Race: 3,885; Sex/Gender: 1,748; Age: 1,370; Place of Origin: 1,353.

2014 – 2015 Inquiries by Region

2014-2015 Intake by Regions: West: 18%; Central: 38%; East: 12%; GTA: 26%; North: 6%.

2014 – 2015 Client Satisfaction

Client Satisfaction: Satisfied: 15%; Very Satisfied: 81%; Dissatisfied: 4%.

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