Statistics and Open Data

 As part of the HRLSC’s commitment to providing quality services to clients and open and transparent operations, we collect and share information about who and how we help provide legal advice and support to people across Ontario.

The HRLSC records and reports on the quarterly and yearly statistics for its client services.

Statistics

2021-2022 Client Satisfaction2021-2022 Client Satisfaction Survey: Very good: 81%; Good: 12%; Poor: 6%.


Intake by Grounds of Discrimination 2021/22

Most Common Grounds of Discrimination Inquiries in 2020-2021. From largest to smallest. Disability: 43%; Race/Colour (note that this section includes ancestry, citizenship, race, colour, ethnic origin and place of origin): 28%; Other (please note that this section includes Association, Creed, Reprisal or Association, Marital Status, Receipt of Public Assistance and Record of Offences): 16%; Gender/Sex (please not this section includes sexual harassment, sexual orientation, gender identification and pregnancy): 13%.


Intake by Social Area 2021/22

Intake by Social Area in 2020-2021. From highest to lowest identifiable: Employment: 57%; goods, services or facilities: 29%; Housing: membership and contracts: 1%.


Inquiries by Region in 2021-2022

Inquiries by Region in 2020-2021. From highest to lowest: Central Ontario: 35%; GTA 28%; Western Ontario: 18%; East Ontario: 13%; Northern Ontario: 6%.

2020-2021 Satisfaction Pie Chart:

2020-2021 Client Satisfaction Survey:
Very Good: 81%;
Good: 12%.


2020-2021 Inquiries by Regions:

From highest to lowest: Central Ontario: 34%; GTA 26%; Western Ontario: 18%; East Ontario: 13%; Northern Ontario: 6%; Unknown Region: 2%; Out of Province: 1%.


Most Common Grounds of Discrimination:

Most Common Grounds of Discrimination Inquiries in 2020-2021. From largest to smallest. Disability: 35%; Race/Colour (note that this section includes ancestry, race, colour, creed, ethnic origin and place of origin): 28%; Other (please note that this section includes Association, Marital Status, Receipt of Public Assistance and Record of Offences): 14%; Gender/Sex (please not this section includes sexual harassment, sexual orientation, gender identification and pregnancy): 13%; reprisal or threat of reprisal 4%; Family status: 3%; Age: 3%.


2020-2021 Areas Pie Chart

Intake by Social Area in 2020-2021. From highest to lowest indentifiable: Employment: 56%; goods, services or facilities: 24%; Housing: 12%; No social area identified: 6%; membership: 1%; contracts: 1%.

Client Satisfaction:

Client Satisfaction: Poor: 4%; Good: 15%; Very Good: 81%.

Inquiries by Region:

2019-2020 Inquiries by Region: Central: 33%; GTA: 28%; West 17%; East: 12%; North: 7%; Unknown: 3%; Out of Province: 1%.

Most Common Grounds of Discrimination:

Most Common Grounds of Discrimination Inquires Physical Disability: 17%; Mental/Emotional Disability: 11%; Race, Colour: 14%; Gender/Sex: 11%; Ethnic Origin, Place of Origin: 8%; Ancestry: 3%; Family Status: 3%; Reprisal or Threat of Reprisal: 6%; Other: 27%. Other (Includes Association, Marital Status, Receipt of Public Assistance, Record of Offences): 14%.

Client Satisfaction: Good: 8.93%; Very Good: 80.36%; Poor: 5.36%; Very Poor: 5.36%.

2020-2021 Most Common Grounds of Discrimination Inquires Disability: 34%; Race, Colour: 16%; Gender/Sex (includes sexual harassment, sexual orientation, gender identity, gender expression and pregnancy): 14%; Ethnic Origin, Place of Origin: 9%; Ancestry: 4%; Family Status: 3%;

Client Satisfaction: Good: 9%; Very Good: 82%; Poor: 3%; Very Poor: 6%.

Most Common Grounds of Discrimination Inquires Disability: 29%; Race, Colour: 15%; Ethnic Origin, Place of Origin: 12%; Gender/Sex (includes sexual harassment, sexual orientation, gender identity, gender expression and pregnancy): 18%; Ethnic Origin, Place of Origin: 12%; Ancestry: 5%; Age: 5%. Intakes by Region: North: 7%; Central: 35%; East: 12%; GTA: 26%; West: 18%.

Client Satisfaction: Good: 14%; Very Good: 86%; Poor: 0%; Very Poor: 0%. Top 5 Grounds of Discrimination for Inquires Disability: 54%; Race, Colour: 20%; Ethnic Origin, Place of Origin: 14%; Sex/Gender: 7%; Ethnic Origin, Place of Sexual Harassment: 5%. Where do our inquiries come from? North: 7%; Central: 36%; East: 13%; GTA: 26%; West: 18%.

2015-2016 Client Service Satisfaction

Client Satisfaction: Good: 13.8%; Very Good: 83.1%; Poor: 0%; Very Poor: 3.1% 2015-2016 Intake By Regions: GTA: 25%; East: 12%; Central 38%; West: 18%; North: 7%. Most Common Grounds of Discrimination Inquires Disability: 11,753, 55%; Race, Colour: 4,006, 18%; Sex/Gender: 1,673, 8%; Sexual Harassment: 1,261, 6%; Ethnic Origin, Place of Origin: 2,803, 13%.

Client Satisfaction: Satisfied: 15%; Very Satisfied: 81%; Dissatisfied: 4%.

Most Common Grounds of Discrimination Inquires Disability: 11,919; Race: 3,885; Sex/Gender: 1,748; Age: 1,370; Place of Origin: 1,353. 2014-2015 Intake by Regions: West: 18%; Central: 38%; East: 12%; GTA: 26%; North: 6%.

Open Data 

 Under Ontario’s Open Data Directive, provincial agencies are required to post a public Data Inventory of all the data sets they create, collect and/or manage.

The Human Rights Legal Support Centre’s data inventory is a list of all our data sets and indicates whether each data set is:

  • currently open;
  • in the process of being opened; or
  • restricted (not open) for legal, security, privacy, confidentiality or commercially-sensitive reasons.

As indicated in the data inventory, some information in the open data sets may be removed before publication, for privacy or related reasons.

Data Inventory List

Complete data is published annually in audited financial statements. Incomplete data may impair various contract negotiations.

Since employee numbers are small, individual personal information would be indirectly disclosed in this data.