New changes to HRTO Rules of Procedure & Practice Directions – Les nouveaux changements des règles de procédure et directives de pratique The Human Rights Tribunal of Ontario (HRTO) announced updates to its Rules of Procedure, Practice Directions, Forms and operational processes coming into effect as of August 17, 2026. Please see our home page or Human Rights Law Updates section for details. --- Le Tribunal des droits de la personne de l’Ontario (TDPO) a annoncé des mises à jour à ses Règles de procédure, ses directives de pratique, ses formulaires et ses processus opérationnels. Les mises à jour entrent en vigueur le 17 août 2026. Pour plus d'informations, veuillez consulter notre page d'accueil ou notre section « Mises à jour de la loi ».

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You have the right to equal treatment and freedom from harassment when buying a product, getting a service, or using a building or facility that is open to the public. This includes public transit, hospitals, schools, public washrooms, police services and privately-owned services or facilities, such as theatres or restaurants.

Unfair treatment must be linked to a ground in the Code. For example, you can’t be discriminated against because you use a wheelchair or other mobility device. You can’t be denied service because of your race, family status or sexual orientation.

For more information about your rights in obtaining services or using facilities visit the Human Rights Commission website.

If you are a person who faces barriers to services or facilities because of a disability, you can get information about Accessibility Standards from the Ministry of Community and Social Services at 1-866-515-2025.