Changes to HRTO Rules of Procedure & Practice Directions - Changements des règles de procédure et directives de pratique

The Human Rights Tribunal of Ontario (HRTO) has announced changes to its Rules of Procedure and Practice Directions coming into effect June 1st 2025. See our home page for details. -- À compter du 1er juin 2025, le Tribunal des droits de la personne de l'Ontario (TDPO) annonce des changements aux règles de procédure et aux directives de pratique. Pour plus de détails, veuillez consulter notre page principale.

You have the right to equal treatment and freedom from harassment when buying a product, getting a service, or using a building or facility that is open to the public. This includes public transit, hospitals, schools, public washrooms, police services and privately-owned services or facilities, such as theatres or restaurants.

Unfair treatment must be linked to a ground in the Code. For example, you can’t be discriminated against because you use a wheelchair or other mobility device. You can’t be denied service because of your race, family status or sexual orientation.

For more information about your rights in obtaining services or using facilities visit the Human Rights Commission website.

If you are a person who faces barriers to services or facilities because of a disability, you can get information about Accessibility Standards from the Ministry of Community and Social Services at 1-866-515-2025.