Cybersecurity Incident FAQ:

Since the cybersecurity incident on October 3, 2023, the HRLSC has been working diligently to restore its service delivery infrastructure. To support our reopening we have published a set of Frequently Asked Questions to help provide further information on the return of the HRLSC’s services.

Contact Information

If you haven’t yet filed an application with the HRTO, please visit our Getting Started page to learn more about your rights, legal options and the HRLSC.

You are responsible for meeting any time limits.

Questions or inquiries, please call us:

Tel: (416) 597-4900
Toll Free: 1-866-625-5179
TTY: (416) 597-4903
TTY Toll Free: 1-866 612-8627

Our telephone lines are open*:
Monday, Tuesday, Wednesday and Friday: 9 am to 5 pm
Thursday: 2 pm to 5 pm

The Centre may close the phone lines at other times when experiencing an unusually high call volume or shortage of call centre staff.

*Phones are busiest on Thursdays between 2 pm to 4 pm

We are closed on the following public holidays:

  • New Year’s Day
  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Canada Day
  • Civic Holiday (August)
  • Labour Day
  • Remembrance Day
  • Thanksgiving Day
  • Christmas Day
  • Boxing Day

If you have received a Notice of Mediation or Notice of Hearing

If you do not already have a legal representative, you should email us as soon as possible and we will let you know if your case is eligible for our legal services.

When contacting us, do not forget to:

  • indicate your name, phone number and contact information in the body of your email
  • attach your Notice of Mediation or Hearing
  • send your email to

Please, note that this does not guarantee the HRLSC will be able to represent you.

If you are calling for someone else

We can give you general information about human rights, but we will have to speak directly with the person affected by the discrimination.


We can provide service in 140 languages. Just call us, and we will arrange to speak with you in the language of your choice. You can also provide your own interpreter. Select information sheets are on this web site in Chinese, Vietnamese, Urdu, Arabic, Somali, Spanish, Tamil, Punjabi, and Tagalog.

Disability-related needs

We want to make sure that our service is as barrier-free as possible. If you are unable to communicate by telephone because of a Human Rights Code protected reason, such as disability, please e-mail Please mark the fax or e-mail or letter clearly as a request for accommodation.

If you would like to ask for accommodation at the Centre in advance of your conversation with a member of the staff, please contact us:

Telephone at 416-597-4904 (toll free 1-866 625-5179)
TTY 416-597-4903 (toll free 1-866-612-8627)
Mail at 180 Dundas Street West, 8th Floor Toronto (Ontario) M7A 0A1 or
Fax at 416-597-4901.
If your question is about something other than accommodation in our services, please use the main telephone line at 416-597-4900 or 1-866-625-5179.

Please see our Access and Accommodation policy for more information.


Media or members of the press are invited to contact us for any media inquiries at

If you have an appointment

Please be aware of our scent-free policy, do not wear perfume or after-shave if you are meeting with Centre staff in person. Our offices are located at:

Human Rights Legal Support Centre
180 Dundas Street West, 8th Floor
Toronto, Ontario M7A 0A1
Fax: 1-866-625-5180 or 416-597-4901

Tell us about our service

Client Feedback Survey

Feedback on accessibility

Complaint Policy