If you have experienced discrimination and you would like:
- Legal assistance in completing an application to the Human Rights Tribunal of Ontario
- Legal advice about how to address the discrimination that you experienced
Please see our Frequently Asked Questions before calling us.
You are responsible for meeting any time limits.
Questions or inquiries, please call us:
Tel: (416) 597-4900
Toll Free: 1-866-625-5179
TTY: (416) 597-4903
TTY Toll Free: 1-866 612-8627
Our telephone lines are open*:
Monday, Tuesday, Wednesday and Friday: 9 am to 5 pm
Thursday: 2 pm to 6 pm
The Centre may close the phone lines at other times when experiencing an unusually high call volume or shortage of call centre staff.
*Phones are busiest on Thursdays between 2 pm to 4 pm
We are closed on the following public holidays:
- New Year’s Day
- Family Day
- Good Friday
- Easter Monday
- Victoria Day
- Canada Day
- Civic Holiday (August)
- Labour Day
- Remembrance Day
- Thanksgiving Day
- Christmas Day
- Boxing Day
If you have received a Notice of Mediation or Notice of Hearing
If you do not already have a legal representative, you should email us as soon as possible and we will let you know if your case is eligible for our legal services.
When contacting us, do not forget to:
indicate your name, phone number and contact information in the body of your email
attach your Notice of Mediation or Hearing
send your email to firstname.lastname@example.org
Please, note that this does not guarantee the HRLSC will be able to represent you.
If you are calling for someone else
We can give you general information about human rights, but we will have to speak directly with the person affected by the discrimination.
We can provide service in 140 languages. Just call us, and we will arrange to speak with you in the language of your choice. You can also provide your own interpreter. Select information sheets are on this web site in Chinese, Vietnamese, Urdu, Arabic, Somali, Spanish, Tamil, Punjabi, and Tagalog.
We want to make sure that our service is as barrier-free as possible. If you are unable to communicate by telephone because of a Human Rights Code protected reason, such as disability, please e-mail email@example.com. Please mark the fax or e-mail or letter clearly as a request for accommodation.
If you would like to ask for accommodation at the Centre in advance of your conversation with a member of the staff, please contact us:
Telephone at 416-597-4904 (toll free 1-866 625-5179)
TTY 416-597-4903 (toll free 1-866-612-8627)
Mail at 180 Dundas Street West, 8th Floor Toronto (Ontario) M7A 0A1 or
Fax at 416-597-4901.
If your question is about something other than accommodation in our services, please use the main telephone line at 416-597-4900 or 1-866-625-5179.
Please see our Access and Accommodation policy for more information.
Media or members of the press are invited to contact firstname.lastname@example.org for any media inquiries.
If you have an appointment
Please be aware of our scent-free policy, do not wear perfume or after-shave if you are meeting with Centre staff in person. Our offices are located at:
Human Rights Legal Support Centre
180 Dundas Street West, 8th Floor
Toronto, Ontario M7A 0A1
Fax: 1-866-625-5180 or 416-597-4901