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 Whether you are looking to learn more about your legal options inside and outside Ontario’s human rights system, preparing to file a human rights application, or are getting ready for a mediation or hearing, this How-to Guide is here with information, explanations, tips and links to help you.

These thirty-one (31) self-help guides have been created and posted to help you better understand the various legal topics that can arise in a proceeding at the Human Rights Tribunal of Ontario (HRTO).  The legal issues and topics covered under the Human Rights Code (Code) are wide and varied and range over the entire life of a HRTO case – from even before you file an application at the HRTO to long after you have received a HRTO decision that finally decides your application.

All the self-help guides provide general information only.

They do not provide legal advice about your specific situation. To get information and advice about your own case, contact the HRLSC’s intake line at (416) 597-4900. The guides are also not a substitute for a lawyer’s research, analysis, and judgment. The guides are reliable as of the date of their publication. Each guide has its own mini-introduction that tells you when the guide was prepared and posted. Of course, you should know the law and procedures under the Human Rights Code (Code) and at the Human Rights Tribunal of Ontario (HRTO) are subject to change and the information contained in the guides can become outdated. However, the Centre makes very effort to revise its guides in a timely manner to be complete and accurate as the need arises.

You will notice that certain words, terms and phrases found in all of the self-guides guides are bolded. These words, terms and phrases appear frequently in HRTO proceedings. If a word, term or phrase is bolded, then you can find it defined for you in our Glossary of Legal Words, Terms, and Phrases and you can easily access the meaning of the word, term or phrase.

I. Your legal options

Everyone in Canada is entitled to the same fundamental human rights including the right to equality and dignity, and to live free from discrimination and harassment. In Canada, human rights are protected by federal, provincial and territorial laws.

Learn more about the Ontario Human Rights System.

Our Glossary of frequently used legal definitions can help get you started.

See the Glossary.

This section outlines where, and with whom to file a human rights claim or complaint.

Learn more about filing human rights claims or complaints.

A time limit to file a legal claim, including an HRTO application under the Code, is called a limitation period. You must file your HRTO application within either one (1) year or within six (6) months, depending on the type of HRTO application you are intending to file.

Learn more about limitation periods.

Proving discrimination or harassment under the Human Rights Code (Code) at the Human Rights Tribunal of Ontario (HRTO) is harder and more complicated than most people may think or believe. This section outlines the definitions of harassment, discrimination, and evidence.

Learn more about discrimination and harassment.

The duty to accommodate recognizes that people have different needs and require different solutions to gain equal access and treatment in public services, housing and employment. To accommodate someone often means to remove the barriers which prevent people from having equal access to jobs, housing, and the use of services, goods and facilities (e.g. public transit, stores, or schools).

Learn more about the duty to accommodate.

If you have filed a human rights application, or are considering doing so, it can be helpful to read decisions of the Human Rights Tribunal of Ontario that deal with other cases similar to your own. You may find a decision that is about a factual situation that is similar to the facts in your human rights application. This can help you figure out if whether what happened to you would be considered by the Tribunal to be discrimination under Ontario’s Human Rights Code.

Learn more about finding human rights decisions.

II. HRTO Applications and preparing for Mediations and Hearings

Once the HRTO receives the application, it will send you a letter/email confirming receipt of the application. The HRTO will then review your application to make sure there are no issues with it before it is sent to the Respondent(s).

  • Application is incomplete
  • Application is not within provincial jurisdiction
  • Facts set out in application do not engage a social area and/or ground protected by the Code
  • Application filed beyond one (1) year of last incident
  • Application may need to be deferred due to another legal proceeding that is ongoing
  • Application may need to be dismissed due to another legal proceeding that has concluded

Notice of Incomplete Application: Will list which questions were missed and will give you a deadline to respond by

Notice of Intent to Dismiss: Will set out what issue(s) the HRTO has with the application and will ask you to provide submissions by a certain date

Notice of Intent to Defer: Will ask for submissions on whether the application should be deferred pending completion of the other legal proceeding.

NOTE: If you do not respond to the HRTO Notice, the application could be dismissed as “abandoned”. If you require more time to prepare submissions, email the HRTO Registrar immediately and ask for an extension:


Contact us here at the Human Rights Legal Support Centre if you have questions about responding to a notice.

After responding to Notice of Intent to Dismiss

  • If HRTO is convinced by an Applicant’s submissions, Applicant will receive a HRTO letter stating that the application will continue to be processed and then served on the Respondent
  • If the HRTO is not convinced by an Applicant’s submissions, there is a chance the application may be dismissed

The HRTO will not dismiss an application at a preliminary stage unless it is plain and obvious it is outside the HRTO’s jurisdiction to decide. HRTO will ask for further submissions if issue is still unclear.

All Human Rights Tribunal of Ontario (HRTO) applications filed at the HRTO on or after March 1, 2018 are processed at the HRTO using a new case processing system.

Case management conferences, although a relatively recent development at the HRTO, are a common feature in many court and tribunal settings. A case management conference is a type of pre-hearing meeting between the HRTO and the parties.

Learn more.

The Human Rights Tribunal of Ontario (HRTO) may grant an interim remedy before a full hearing of the application (Form 1) has taken place. An interim remedy is a type of immediate, short-term help until the HRTO can make a final decision about whether there is a violation of the Human Rights Code (Code).

Learn more about interim remedies.

An applicant may request, under Rule 21 of the Human Rights Tribunal of Ontario’s (HRTO) Rules of Procedure (HRTO Rules) that the HRTO deal with an application (Form 1) by way of an expedited proceeding. If an application is expedited, it will be processed by the HRTO more quickly than would normally be the case.

Learn more about expedited proceedings.

The Human Rights Tribunal of Ontario’s (HRTO) adjudication process begins when you file an Application (Form 1) at the HRTO. The HRTO then delivers the application to the respondent named in your application. The respondent is then required, in most cases, to complete and file a Response (Form 2) to the application.

Learn more about a respondents reply to an application.

After your Human Rights Tribunal of Ontario (HRTO) Application (Form 1) is delivered to the respondent by the HRTO, the Respondent(s) are expected to deliver and file a Response (Form 2) which gives their version of facts and events. The HRTO delivers the Response (Form 2) to you. Once the Response (Form 2) is delivered to you, you may wish to complete a Reply (Form 3).

Learn more about an applicants reply to a response.

When an applicant files an Application (Form 1) at the Human Rights Tribunal of Ontario (HRTO), this means a formal legal proceeding is started under the Human Rights Code (Code). The information provided by an applicant to the HRTO in their Application and any documents that are filed by the parties at the HRTO may contain sensitive or highly personal information about your circumstances. This information can be requested and provided by the HRTO to a third party such as a member of the public or media organizations.

Learn more about access to information and protection of privacy.

After an Application (Form 1) has been filed at the Human Rights Tribunal of Ontario (HRTO), a party to the proceeding may make a Request for an Order During Proceedings (RODP) under Rule 19 of the HRTO Rules of Procedure (HRTO Rules) by using the HRTO Form 10.

Learn more about RODPs.

It is common for there to be multiple legal proceedings taking place at the same time that are related to the same human rights issues and facts that may underlie an Application (Form 1) filed under the Human Rights Code (Code) at the Human Rights Tribunal of Ontario (HRTO).

These other legal proceedings are often ongoing and have not yet concluded. In these circumstances, the question arises as to whether the HRTO application should continue to proceed at the HRTO, or whether it should be deferred (i.e., postponed) until the conclusion of the other ongoing legal proceeding.

Learn more about deferrals.

It is common for there to be requests by a respondent or from the Human Rights Tribunal of Ontario (HRTO) itself to seek an early dismissal of a HRTO Application (Form 1). This means that the HRTO considers whether there is a good legal reason to stop the HRTO application before there is a full merit hearing to decide whether there is a violation of the Human Rights Code (Code).

Learn more about early dismissals.

A summary hearing is a type of a preliminary hearing at the Human Rights Tribunal of Ontario (HRTO). These preliminary hearings often arise when there is a request by a respondent to dismiss an application under the Human Rights Code (Code), in whole or in part, early in the HRTO process.

Learn more about summary hearings.

This self-help guide is intended to assist self-represented applicants in effectively participating in a virtual hearing in light of Tribunals Ontario’s Updated Practice Direction on Hearing Formats and its implementation of a Digital First services for Ontarians.

Learn more about digital hearings.

Under section 45.9(8) of the Human Rights Code (Code), where a party claims that the other party has breached a term or terms of a settlement agreement, an application may be made to the HRTO to enforce the terms.

Learn more about Contravention of Settlement Agreement Applications.

The Human Rights Tribunal of Ontario (the Tribunal) asks every person who files a human rights application (“Applicant”) and every person or organization responding to a human rights application (“Respondent”) to participate in mediation in order to resolve the issues raised in the application without going to a hearing.

Learn more about preparing for mediation.

If you have a human rights claim and have filed an Application at the Tribunal, this guidebook will help you prepare the presentation of your case.

Learn more about preparing for a hearing.

This information sheet deals with what can be done if you are unable to attend a mediation or hearing on the date scheduled by the Human Rights Tribunal of Ontario (the Tribunal).

Scheduling, rescheduling or adjourning your mediation or hearing.

When you make an application at the Human Rights Tribunal of Ontario (the Tribunal) the individual or corporation responding to your application (the Respondent) has a right to know what your case is about. As an Applicant, you must give information to the Respondent about the evidence that you will be relying on to prove your application. The Respondent is under the same obligation to provide you with information about the evidence that will be used to defend against your application.

Learn more about disclosure.

Making sure that your witnesses attend your hearing at the Human Rights Tribunal of Ontario (Tribunal) is very important. Many of your witnesses will attend the hearing voluntarily if asked.

For more information about preparing your witnesses see Requiring a Witness to Attend a Hearing.

III. After the Mediation or Hearing

There are different procedures that may be available for enforcement depending on whether you have a Tribunal order or minutes of settlement.

Learn more about enforcing your Tribunal order.

Decisions of the Human Rights Tribunal of Ontario (Tribunal) are generally considered to be final decisions and are not reviewable by a court except in accordance with two very specific types of proceedings – requests for reconsideration and applications for judicial review. This guide is only about applications for judicial review.

Learn more about judicial review.

It is not easy to have a decision (or order) of the Human Rights Tribunal of Ontario (Tribunal) changed or overturned. In general, decisions of the Tribunal are considered final and are not subject to a right of appeal. However, if you want the Tribunal to reconsider its final decision in your application, you can request that it do so, following the reconsideration process under the Tribunal Rules of Procedure (Rule 26).

Learn more about requesting a reconsideration.