A trans woman was denied access to the women’s washroom at a shopping mall by three security guards. She tried to show them a letter from a gender identity clinic, which she carries at all times, and a page from the Ontario Human Rights Commission’s discussion paper “Towards a Commission Policy on Gender Identity” relating to gender-segregated services and facilities. They refused to listen to her. They escorted her out of the building and banned her from re-entering.
The security company agreed to:
- Training for all of its security guards across province about use of gender segregated washrooms by trans individuals within six months
- Training for all security guards at that particular mall about use of gender segregated washrooms by trans individuals within seven days of the mediation ending
- Establish a protocol for situations where a security guard has concerns about an individual’s self-identification