A woman in her eighties lives in a single family home owned by a municipal community housing provider. She had recently bought a wheelchair but could not go out because the housing provider had refused her request to install a ramp. The housing provider suggested transferring to an accessible unit, but the family wanted to stay close to their doctors. The Centre wrote a letter and spoke with a manager at the housing provider. The ramp was installed quite promptly and our client is now able to come and go in her wheelchair.