A man lived in an accessible unit in a non-profit housing development. He requested a variety of modifications to his unit, the common areas, and all of his requests were refused. The housing provider said they did not have the funds. The housing provider agreed to provide a range of physical improvements to his unit, the building, and they would implement a policy within 6 months for dealing with accommodation requests. They were also going to develop procedures so that future requests will be responded to within 30 days by a member of senior management. The policy will be posted on the website and accommodation request forms will be available in the building offices. The staff was to receive human rights training within 12 months.